Last updated: July 2026

This Cookie Policy explains how Shout 2020 Ltd (“we”, “us” or “our”) uses cookies and similar technologies when you visit www.shoutpayments.com (the “Website”). It explains what these technologies are, why we use them, the choices available to you and how you can manage your preferences.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow websites to recognise a device and can perform a variety of functions, including enabling websites to operate securely, remembering preferences, understanding how visitors use a website and supporting advertising or marketing activities.

Cookies may be:

Session cookies, which remain on your device only for the duration of your browser session and are deleted when you close your browser; or

Persistent cookies, which remain on your device for a specified period or until you delete them.

Cookies may also be:

First-party cookies, which are set by us; or

Third-party cookies, which are set by another organisation whose services or technology are used on our Website.

2. Similar Technologies

We may also use technologies that perform functions similar to cookies. These may include pixels, tags, scripts, local storage, software development kits and other technologies that store information on, or access information from, your device.

For simplicity, we refer to cookies and these similar technologies collectively as “cookies” in this policy unless stated otherwise.

3. How We Use Cookies

We use cookies for the purposes described below.

Strictly necessary cookies

These cookies are required for the Website and services you request to operate properly and securely.

They may be used, for example, to:

• maintain the security and integrity of the Website;
• authenticate users and maintain secure sessions;
• prevent fraud, misuse and malicious activity;
• balance network traffic;
• remember information required to provide a service you have requested;
• maintain your privacy and cookie preferences; and
• enable essential Website functionality.

Where applicable, these cookies may be used without your consent because they are necessary to provide a service you have requested or another applicable legal exception permits their use.

You cannot disable strictly necessary cookies through our cookie preference controls where they are required for the Website or requested service to function. You may be able to block them through your browser, but parts of the Website may then not work correctly.

Functional cookies

Functional cookies allow the Website to provide enhanced functionality and remember choices you make.

For example, they may be used to remember your preferences, settings or other choices so that we can provide a more personalised experience.

Where consent is required, we will not use these cookies unless you have given us permission to do so.

Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the Website.

For example, they may allow us to understand:

• how many people visit the Website;
• which pages are visited;
• how visitors navigate through the Website;
• how long visitors spend on particular pages;
• whether visitors encounter errors;
• how well the Website performs; and
• how we can improve the Website and our digital services.

Information collected through these technologies may be aggregated or otherwise processed to help us measure and improve the performance of the Website.

Where consent is required, we will not use these cookies unless you have given us permission to do so.

Advertising and marketing cookies

Where we use advertising or marketing technologies, these cookies may be used to understand the effectiveness of our marketing, measure advertising campaigns and, where applicable, provide advertising that is more relevant to you.

These technologies may also allow us and our advertising or technology partners to understand whether you have interacted with an advertisement or subsequently visited our Website.

Some providers may use information collected through these technologies across different websites or services in accordance with their own privacy policies.

We will not use advertising or marketing cookies requiring consent unless you have given us permission to do so.

4. Cookies Used On Our Website

The specific cookies and similar technologies currently used on our Website are listed in our Cookie Preferences tool.

For each applicable cookie or technology, this provides information such as:

• the cookie or technology name;
• the provider;
• its purpose;
• its category; and
• how long it remains on your device or otherwise operates.

You can open Cookie Preferences at any time using the cookie settings link or control available on our Website.

Our use of cookies may change as our Website and services develop. Our Cookie Preferences tool is intended to provide the current details of the individual cookies and technologies in use.

5. Your Consent And Choices

When you first visit our Website, we may ask you to make choices about the use of non-essential cookies.

Where consent is required, we will not set or use the relevant cookies before you have provided your consent.

You can choose to accept or reject non-essential cookies and, where available, make choices by cookie category.

Choosing not to consent to non-essential cookies will not prevent you from using the core functions of our Website, although some optional functionality may not be available or may operate differently.

You can change your choices or withdraw your consent at any time by opening Cookie Preferences on our Website.

Withdrawing consent does not affect the lawfulness of any processing that took place before your consent was withdrawn.

6. Third-Party Cookies

Some features of our Website may use services provided by third parties.

Where those services use cookies or similar technologies, the relevant third party may store information on or access information from your device. Depending on the service, information may also be provided to or collected by that third party.

The third parties involved, the purposes for which their technologies are used and relevant cookie durations are identified in our Cookie Preferences tool where applicable.

Third parties may process information they receive in accordance with their own privacy notices and policies. We encourage you to review those policies where relevant.

7. Financial Services And Security

As a financial institution, protecting the security of our Website, customers, systems and services is particularly important.

We may use cookies and similar technologies where necessary to authenticate users, maintain secure sessions, detect or prevent fraud, protect accounts and transactions, identify malicious activity and maintain the security and integrity of our digital services.

Where the law permits these technologies to be used without consent, they may operate regardless of your choices relating to optional cookies.

8. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings.

Depending on your browser, you may be able to:

• view cookies stored on your device;
• delete cookies;
• block some or all cookies;
• block third-party cookies; or
• configure how websites are permitted to use cookies.

Please be aware that blocking or deleting certain cookies may affect the operation of our Website. In particular, blocking cookies that are necessary for security, authentication or essential functionality may mean that some services are unavailable or do not work correctly.

Browser controls operate separately from the Cookie Preferences available on our Website.

9. Personal Data And Cookies

Some information collected through cookies may constitute personal data.

Where our use of cookies involves processing personal data, we process that information in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Further information about how we collect and use personal data, the lawful bases on which we process it, how long we retain it, who we may share it with, international transfers and your data protection rights is provided in our Privacy Policy.

10. International Transfers

Some third-party service providers used in connection with our Website may process information in countries outside the United Kingdom.

Where information collected through cookies constitutes personal data and is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.

Further information about international transfers of personal data is available in our Privacy Policy.

11. How Long Are Cookies Kept?

Cookies are retained for different periods depending on their purpose.

Some cookies operate only during your browser session, while others remain on your device for a specified period.

The applicable duration of individual cookies is shown in our Cookie Preferences tool.

We periodically review the cookies and similar technologies used on our Website and their retention periods.

12. Changes To This Cookie Policy

We may update this Cookie Policy from time to time, including where we change the cookies or technologies we use, make changes to our Website or services, or where legal or regulatory requirements change.

The latest version will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.

Where appropriate, we may also notify you of significant changes through the Website or our cookie consent mechanism.

13. Further Information

For more information about how we process personal data, please see our Privacy Policy.

You can review or change your cookie choices at any time by selecting Cookie Preferences on our Website.